Chocablock Chocolates was born out of the hundreds of conversations we have had with frustrated brides and mums wanting true personalisation of confectionary at a low cost.
Located in Melbourne, we believe that both the quality of our chocolate coupled with our innovative graphic design team allows us to deliver a unique product to the chocolate lovers of this world - high end design, flexible customisation, quality chocolate and exception customer service.
So put us to the test - we're sure you'll be so happy with the result that you'll have all of your friends congratulating you on your creativity at every event you host.
Why shop at Chocablock Chocolates?
We know you have choices when it comes to purchasing personalised chocolates, so why choose Chocablock Chocolates over the competition? Well, don't take it from us... listen to our customers who have given us a perfect 5 out of 5 customer satisfaction rating on Womo and on Google. Chocablock Chocolates is a small, family run business that will go out of its way to make sure you're satisfied. It's a level of customer service you simply won't find anywhere else. Here are some other reasons we think we're awesome...
No Hassle Returns
We want you to be happy no matter what; that's why we offer a generous no hassle return policy. We'll take your order back as long as the items are in new condition and have all the packaging. Simply login to your Chocablock Chocolates account and request a return. We'll make it easy as possible by emailing you a return postage label. Once we get the item back we'll refund 100% of the purchase price minus the cost of return shipping.
"No Melt" Guarantee
We've delivered chocolates to some of the most vicious heat imaginable - to the dry heat of Perth to the 100% humidity of the north end. And that's not to mention shipments we've made to Miami, Texas and even Brazil. Nobody knows how to get chocolates to you through the heat, but if circumstances conspire against your parcel, then we'll send you a replacement parcel straight away.
Next Day Shipping
We know you want your item quickly, so if you order before 2pm PST it will go out the same day. Things get a little crazy in the warehouse around this time, but it's worth if for us to get your items out quickly.
We Ship Worldwide
We have a great relationship with our worldwide express freight provider and can have your chocolates globetrotting within an hour of finishing production. We can reach almost anywhere around the world in 7 days.
Award Winning Customer Service
We've been accused of providing fanatical customer service, and we're ok with that. We are here Monday through Friday from 7am to 4pm PST to help you via our toll free number, live chat, or email. We guarantee that all emails will be answered within 1 business day and you can always be assured that we will go out of our way to help you.
In Business Since 2008
We've been involved in the personalised confectionery industry for nearly a decade, so we know a thing or two about chocolate and great customer service. Through the years we've won National Customer Service awards and been able to acheive a perfect 10.0 customer Service Ranking and an A+ ranking with the Better Business Bureau.
Chocablock Chocolates is 100% PCI complient and we use a Geotrust encrypted SSL certificate. That's all just fancy talk to say you're information is 100% secure with us. And for your peace of mind, we do not store credit card numbers.