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FAQs

  1. Will you send me a proof of my artwork before you go to print?
  2. I am having a themed party - can you create a chocolate to match?
  3. Do you sell display stands so I can stand the chocolates up as placecards?
  4. My event is not for a few months - can I select a shipping date later in the year?
  5. How big are the chocolate bars?
  6. What is the minimum order?
  7. Can you match the chocolates to my invitation?
  8. Can you add coporate logos to these chocolates?
  9. Do you offer bulk discounts?
  10. I can't see a design I like, can I get you to create a design for me from scratch?
  11. It's really hot at the moment, won't my chocolates melt in transit?
  12. How long does it take to ship to my door?
  13. Can I submit my own design?
  14. Can I add a photograph to my chocolates?
  15. How long does it take to produce my chocolates?
  16. What flavour chocolates do you have?
  17. Can I add individual names to each chocolate?
  18. Can I have the colour or wording of a design changed?

 

 

Will you send me a proof of my artwork before you go to print?

Yes! All clients receive a proof prior to production to ensure you are happy with the design and spelling. We are happy to do a number of proofs if required, to make sure you are happy with the design. Once we receive your approval we swing into production. Please note that changes to a design after we have received approval and gone to print may incur a re-printing charge.

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I am having a themed party - can you create a chocolate to match?

Yes! Whatever the theme, we can create a chocolate wrapper to match. From heroes and villiins to 70s Retro parties, we have designed some of the greatest wrappers ever to grace a party.

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Do you sell display stands so I can stand the chocolates up as placecards?

Yes! These stands are just an extra 50¢ per chocolate and come in either black or white and really finish off the presentation of your chocolates nicely.

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My event is not for a few months - can I select a shipping date later in the year?

Yes! You will notice next to every product that you view on our site, there is a field called "Preferred Dispatch Date" - simply enter the date you would like us to dispatch the chocolates (dispatch takes 1-2 days maximum) and we will schedule your production in to only be done at this time so you get the freshest chocolate available.

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How big are the chocolate bars?

With our Lindt bar products, we have two sizes of chocolate for you to choose from. Our regular bar is a 35g Lindt Chocolate bar that measures approx. 11cm by 5.5cm (in layman's terms, approx. the size of an iPhone 5). Our large bar is a 100g Lindt Chocolate bar that measures approx. 19cm by 8.5cm which is super impressive.

All other products have dimensions specified on their individual product pages.

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What is the minimum order?

You won't believe this - while we can handle orders of 10,000+, we also cater for those smaller events with our minimum order being just 12 for Lindt bars. That's right, 12! Some smaller products such as mini chocolates and Hershey's Kisses have a minimum order of 50.

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Can you match the chocolates to my invitation?

Yes! This is where we really excel. Our team of graphic designers can match a chocolate design to any invitation, flyer or even artwork you have seen elsewhere on the web. Obviously if you have a high quality PDF version of the invitation this makes our job easier, but if you don't, don't worry. We can create a close approximate version for you based off even a photograph of the invitation. Click here to request a free mockup.

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Can you add coporate logos to these chocolates?

Yes! You can have our graphic designers create a design just for your brand (for Free!!!) or you can have your own inhouse designers create the wrapper instead and then send it to us. Feel free to request a template for your graphic designers to work from.

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Do you offer bulk discounts?

Yes, we certainly do. Our bulk discounts start at 100+ chocolate bars depending on the product you are ordering and work on a sliding scale from there. Contact us to find out what discounts we can arrange for you.

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I can't see a design I like, can I get you to create a design for me from scratch?

Yes! Nobody else in our industry does this - we offer FREE artwork mockups for our clients who don't have a design. Just tell us what design you are thinking of and we will take care of the rest. To order this kind of chocolate, use this link.

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It's really hot at the moment, won't my chocolates melt in transit?

Not at all. We have developed a very clever system for shipping chocolates in 40+ degree temperatures to ensure your chocolates arrive in the best possible condition. However, to ensure this, in the hotter months we will not ship on Fridays so as to avoid your parcel spending the weekend in a hot warehouse. 

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How long does it take to ship to my door?

Shipping is usually next day, so from when you receive your tracking code from us to advise dispatch to when you actually receive the goods is typically 24 hours (deliveries are not made on weekends).

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Can I submit my own design?

Yes! We know there are 1000's of clever clogs out there who like to create their own designs. Please ensure you send us the highest possible quality graphics when submitting your design. While EPS or PDF format is ideal we can also accept a high quality JPG if need be.

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Can I add a photograph to my chocolates?

Yes! Just upload your photo while placing your order, or you can email it to us at design@confettico.com.au.

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How long does it take to produce my chocolates?

From order to dispatch typically takes 72 hours as long as your feedback on our artwork proofs is forthcoming at a reasonable pace. But if you are in an urgent hurry, we can produce chocolates in just 24 hours if the need is very urgent (rush may will apply), for no additional cost (very large orders will take longer).

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What flavour chocolates do you have?

In our regular size chocolate bars, we have Lindt milk chocolate and dark chocolate available. In our large 100g bars we have milk chocolate, dark chocolate and white chocolate.

All of our other chocolate products are only available in milk chocolate varieties unless otherwise stated.

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Can I add individual names to each chocolate?

Yes, we have a facility to add placecard names to each and every chocolate you order for just an extra 50¢ per bar. You can place your order now (remembering to tick the option "Add Placecard Names" on the product) and when your guest list is finalised you can email that to us for production. Please send guestlists in Excel preferably.

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Can I have the colour or wording of a design changed?

Of course! We're not some mechanical business that minimises choice - we're humans! So just ask for your colour change request, or text adjustment in the "Any Further Requests Or Info" field on the product page and we will make the changes when we send you an artwork proof?

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