Quick and easy to order and taste delicious!
We recently ordered chocolate coins for our members gift bags at a function we held. Everyone enjoyed the quality of the chocolate and commented on the sticker printed with our organisation's logo. Thank you for the swift, hassle free friendly service. I will be recommending your company to others.
amazing! not only was this process easy, quick for prototype and delivery we had it all within a week AND the chocolate was great too!! Cant recommend highly enough. Great little motivation and boost for our staff :)
These were a thank you gift for a theatre production. These guys were wonderful to deal with, production time frames are really fast and delivery to Hobart was really efficient. Wonderful all around!
I was happy wth my order, I also made a last minute order for labels and the girls were able to place them for me! This is the second time iv ordered from you guys and it won’t be the last.
My guest loved the coins and so did the birthday girls mummy so thanks once again.
Good quality chocolate, fast shipping and a great options available.
Well done team! Thanks again for everything. Arrived on time as promised and were a huge hit with our customers
Off the three types of chocolates these exceeded expectation... io described the design I wanted rather than provide the image and they came back perfect. Just what I wanted. A hit at the party too.... everyone loved the taste.
If you find your products to be damaged in transit, you may return the unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.Shipping Methods and Costs
As the products we send are perishable, all orders are dispatched the fastest possible method. This means that we may use different shipping services to send parcels – Australia Post, Courier’s Please, TNT, etc. This is done to ensure orders arrive in a timely fashion and allows us to keep our shipping charges as low as possible. The cost of shipping is calculated at checkout and is dependent on the amount of products ordered, their weight and destination, as well as how fast you would like your order produced. Our flat rate charges apply to domestic orders only. Corporate orders will require a freight quote.
For more information, please see “Rush Charges” below.
If you would like your order to be moved to the head of the queue for processing, you may select this when choosing your shipping in the checkout. There is an additional charge for this service. The time-frame for shipping is still the same as a regular order however it will be on its way to you sooner than the regular processing time. Please note that at very busy times, rush options may not be available.Pick Up Information
If you have opted to pick-up your order, it will be ready for collection by the dispatch date selected at checkout. Our address is 15/489a Warrigal Road, Moorabbin VIC 3189 and our warehouse hours are Monday-Friday 8am-4pm. It is your responsibility to ensure your order is collected in time for your event. Not collecting your order does not make the order eligible for a refund.Shipping Delays
Within Australia, most orders should not take longer than 1-4 business days to arrive once dispatched from our warehouse. We recommend contacting the shipping company directly for updates once your order has been shipped, and contacting us when advised by them to avoid unnecessary delays.
Please understand that while we always make good on our promise of when we will dispatch, we cannot control our courier companies. While express shipping and other methods are available to ensure speedy delivery, there is always the possibility of a delay beyond our control. Late arrival of goods does not entitle you to a refund. Arrival of goods after your event does not entitle you to a refund. Please ensure when ordering that you allow enough time from dispatch to when it arrives at your chosen address.
For full terms and conditions, please visit our terms page here.