Excellent service, item came so quick with updates on progress along the way. Really sweet box of goodies. Thank you
I bought these for my daughters, and they were perfect. They have been my rays of sunshine during my cancer treatment.
I brought this for a beautiful friend, who recently lost her sister. It lifted her spirits and gave her the first smile she had, had in a little while, thank you - just perfect.
My friend who has been facing some serious health issues was absolutely blown away when she received this beautiful box of sunshine. She said it ‘sparkled’ her day. She thought it was magnificent, superb, wonderful and amazing. Thankyou so much for producing such a quality product that can make someone feel so special and so happy. I have highly recommended your company to lots of my friends.
My daughter absolutely loved this gift. Her grandmother sent it to her on her first day of school. She was so delighted and excited to open it and see the contents. She said to me that whenever she feels worried she will go to her box of sunshine. Made for 2 other very envious siblings! Thank you so much
This was purchased as a surprise gift for a young lass who has had to endure some very difficult medical treatments over the past twelve months with more to come. It brightened her day and helped to bring a bit of joy during a low point in her life. She was speechless and so very, very impressed. She loved the lights and music as well as the yummy treats. Thank you for providing such a wonderful, thoughtful gift idea. It arrived safely and quickly. Everyone who has heard about it is impressed, so much so, that others I know have purchased this hamper.
Ordered this for my daughter's 21st birthday as we couldn't be there with her.
Very personal as I sung You are my sunshine to her as a baby. The perfect present which said it all.
I sent this awesome gift box to my niece for her 13th birthday in Melbourne lockdown as we couldn't be with her. This gorgeous box of tangible joy was sent and received with much love & excitement ! Highly recommend !
This hamper was the best birthday gift. Her reaction exceeded my expectations & she was thrilled with it. Beautifully put together & certainly was that ‘ray of sunshine’. I would recommend.
I sent this to my sister as a cheer up as she hasn't been feeling great since she was in a car accident.
She absolutely loved it and it made her week!!
I sent this to my dad for Fathers Day, he is in an aged care facility and he was so happy and emotional when he received his little box of sunshine.
I would not hesitate to order from this company again, a huge thank you for getting it to my dad before Father’s Day.
I got this for my sister and it was like magic!!!! she literally lit up and was so happy!
thank you guys!
If you find our products to be damaged or not presented as agreed during the artwork approval process (e.g. misprinted following confirmation of artwork), you may return the unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that due to the current Coronavirus crisis, both Australia Post and our other nominated couriers are sometimes taking an extra day(s) beyond their standard delivery times to deliver parcels. The reason for this is due to new delivery procedures related to "contact-free" shipping as well as the dramatic increase in order volumes at this time. Please take this into consideration when placing your order.
It is the discretion of the delivery driver if your parcel will be safe dropped at your property - if there is no safe place to leave the parcel it may be taken to a secondary location for collection. For more information, please see below.
As the products we send are perishable, all orders are dispatched the fastest possible method. This means that we may use different shipping services to send parcels – Australia Post, Courier’s Please, TNT, etc. This is done to ensure orders arrive in a timely fashion and allows us to keep our shipping charges as low as possible. The cost of shipping is calculated at checkout and is dependent on the amount of products ordered, their weight and destination, as well as how fast you would like your order produced.
For more information, please see “Rush Charges” below.
If you would like your order to be moved to the head of the queue for processing, you may select this when choosing your shipping in the checkout. There is an additional charge for this service. The time-frame for shipping is still the same as a regular order however it will be on its way to you sooner than the regular processing time.Pick Up Information
If you have opted to pick-up your order, it will be ready for collection by the dispatch date selected at checkout. Our address is 15/489a Warrigal Road, Moorabbin VIC 3189 and our warehouse hours are Monday-Friday 8am-4pm. It is your responsibility to ensure your order is collected in time for your event. Not collecting your order does not make the order eligible for a refund.Shipping Delays
Within Australia, most orders should not take longer than 1-4 business days to arrive once dispatched from our warehouse. We recommend contacting the shipping company directly for updates once your order has been shipped, and contacting us when advised by them to avoid unnecessary delays.
Please understand that while we always make good on our promise of when we will dispatch, we cannot control our courier companies. While express shipping and other methods are available to ensure speedy delivery, there is always the possibility of a delay beyond our control. Late arrival of goods does not entitle you to a refund. Arrival of goods after your event does not entitle you to a refund. Please ensure when ordering that you allow enough time from dispatch to when it arrives at your chosen address.
For full terms and conditions, please visit our terms page here.