If you're one of the lucky ones who has a creative streak, why not design your own packaging? Send it through to us and we will send you a mockup back so you are sure it looks like you planned. While we can accept most files, we prefer artwork to be 300 dpi and in PDF format. The total additional cost for this service - nothing! That's right - artwork setup is free.
Quick delivery well wrapped excellent printing and greatly appreciated by the staff who received them
Excellent communication, fast delivery and wonderful chocolate! We can't wait to gift this to our family and friends at our wedding!
Purchased Personalised designed chocolate bars to use as name tags for wedding tables looked absolutely amazing.
The service i received was excellent and went above and beyond to make sure everything was perfect
Would highly recommend to anyone and will definately be a returning customer in the future
This company is absolutely amazing! From the moment I contacted them they were so helpful, prompt and truly care about the customer and want to make the perfect product.
I sent my wedding invite in for a design idea and what was produced was even better than I imagined. Within only a few hours the design was finalised and I had the order in less than 5 days. I'd 100000% recommend this company to anyone and will order again for future events.
These chocolate bar place cards looked beautiful on the table and everyone was talking about them, they loved the personalised touch of the names and that they got a little treat and way to remember a special day.
Loved this sevrvice - I designed a thank you pack for clients and mailed them out a bar of personalised chocolate each. My only advice would be to wait until you are absolutely ready to send to place your order, I was super unorganised and ended up having to store the bars in my fridge which made the paper go a bit wonky.
The chocolate was of very high quality, my design was matched perfectly, the staff that helped with the design were very professional and were able to capture my ideas of the design perfectly. Could not fault this company
Amazingly simple process assisted by the very helpful Claire at Chocablock. We were so pleased with the product, seeing our design on the chocolates and passing on to our staff. Most importantly high quality chocolate was used - way better than I was expecting. Would highly recommend to others
Efficient service, got back to me with a proof very quickly.
3rd time I have used Chocablock, great chocolate, design, efficiency.
Product posted on time, with ice blocks do make sure it doesn't melt.
Very impressed, will definitely use them again and again.
I'm a graphic designer so I created the artwork and sent it off to Chocablock. The chocolates were personalised for the guests. The printing was perfect and the process was so simple!
Every order has been processed quickly and delivered in perfect order to our specifications, and the team is wonderful to deal with. Highly recommended.
I found the order process super simple with great service on the website chat function and good communication re: my custom design via email. The product arrived quickly and was perfect for the wedding day. Thank you!
Having been let down with another company I called Claire (2/3/18) who assured me the order would be completed, dispatched and delivered to me in WA by Wednesday (7/3/18). True to her word, they arrived on Wednesday morning and wow they were beautiful. Everyone at the ball LOVED them. I will definitely be recommending Chocablock to everyone I can think of and will be ordering with them in the future. Thank you so much for providing such an amazing product.
If you find your products to be damaged in transit, you may return the unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that due to the current Coronavirus crisis, both Australia Post and our other nominated couriers are sometimes taking an extra day(s) beyond their standard delivery times to deliver parcels. The reason for this is due to new delivery procedures related to "contact-free" shipping as well as the dramatic increase in order volumes at this time. Please take this into consideration when placing your order.
It is the discretion of the delivery driver if your parcel will be safe dropped at your property - if there is no safe place to leave the parcel it may be taken to a secondary location for collection. For more information, please see below.
As the products we send are perishable, all orders are dispatched the fastest possible method. This means that we may use different shipping services to send parcels – Australia Post, Courier’s Please, TNT, etc. This is done to ensure orders arrive in a timely fashion and allows us to keep our shipping charges as low as possible. The cost of shipping is calculated at checkout and is dependent on the amount of products ordered, their weight and destination, as well as how fast you would like your order produced. Our flat rate charges apply to domestic orders only. Corporate orders will require a freight quote.
For more information, please see “Rush Charges” below.
If you would like your order to be moved to the head of the queue for processing, you may select this when choosing your shipping in the checkout. There is an additional charge for this service. The time-frame for shipping is still the same as a regular order however it will be on its way to you sooner than the regular processing time. Please note that at very busy times, rush options may not be available.Pick Up Information
If you have opted to pick-up your order, it will be ready for collection by the dispatch date selected at checkout. Our address is 15/489a Warrigal Road, Moorabbin VIC 3189 and our warehouse hours are Monday-Friday 8am-4pm. It is your responsibility to ensure your order is collected in time for your event. Not collecting your order does not make the order eligible for a refund.Shipping Delays
Within Australia, most orders should not take longer than 1-4 business days to arrive once dispatched from our warehouse. We recommend contacting the shipping company directly for updates once your order has been shipped, and contacting us when advised by them to avoid unnecessary delays.
Please understand that while we always make good on our promise of when we will dispatch, we cannot control our courier companies. While express shipping and other methods are available to ensure speedy delivery, there is always the possibility of a delay beyond our control. Late arrival of goods does not entitle you to a refund. Arrival of goods after your event does not entitle you to a refund. Please ensure when ordering that you allow enough time from dispatch to when it arrives at your chosen address.
For full terms and conditions, please visit our terms page here.