Thank you for checking out Chocablock Chocolates, the number one choice of personalised chocolates and confectionery in Australia, and even worldwide! We’ve shipped all across the country from Perth to Brisbane and internationally as well, Miami, Texas, even Brazil! We take customer satisfaction seriously and are proud of our award-winning customer service! Throughout the last decade, we’ve won several National Customer Service awards and been able to achieve and maintain a perfect 10.0 Customer Service Ranking, in addition to our A+ rating with the Better Business Bureau.
We’re available Monday through Friday from 7am to 4pm PST to help with any questions, concerns or comments you might have! In addition to our great relationship with our customers, our dedication to service and quality goes even further. We’re not just here to make sure things go smoothly throughout the order process; we also look out for you after the shipment has left our hands. We offer a “No Melt” Guarantee; if even a single chocolate is a melted mess, we’ll send out a replacement parcel straight away!
Great question! Let's take our personalised after dinner chocolate mints as an example. All you have to do is tell us about your design idea and theme and then, depending on if you need a design created or not, you’ll either upload your design or upload some examples so we can work on one for you. Then you select your foil colour, and a shipping date (allowing a minimum of two days for production). There is also a “Further Info” field should you need to request any more changes. The next step is the proof; within one business day, we will send you a proof of your concept, once we get the go-ahead we’ll then start production for your product! We work with you every step of the way, that’s why our customers have given us a perfect 5/5 rating on Womo and Google!
Before you get started, here are a few frequently asked questions in case there’s still something troubling you.
Q : Can You Create a Wrapper to Match a Theme?
A : Yes! We are great at making wrappers to match any variety of theme you could think of; in fact, some of our customers have said we’ve designed the best chocolates to ever grace a party!
Q : How big are the Chocolate Bars?
A : For our Lindt bar products we offer a regular size, which is 35 grams, 11x5.5cms and then our large size, which is 100 grams and 19x8.5cms.
Q : How long does production usually take?
A : It depends on the size of the order, but we always recommend giving at least two business days for production expectations.
If you have any other questions, or just want to know more about what we can do, please don’t hesitate to get in touch! We have live chat available on our website as well as a dedicated customer service team! Give us a call at 1300 154 009 (and press option 1); we look forward to hearing from you!...Hide Content