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Chocablock Chocolates Scores 98.73% For Customer Satisfaction

Posted by Benedict Appleby on Jun 05, 2015

The judging process for the 2015 Australian Achiever Awards for Australia’s Bridal & Wedding Services & Supplies category was completed on 12th March.

Chocablock Chocolates scored a highly recommended 98.73%.

Now into its eighteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers - an indication of a well run business

where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Some of the comments Australian Achiever received from Chocablock Chocolates clients are:

This is a really lovely business to deal with. The quality of their products and their service is consistently very high. We have never been disappointed.

We are very happy with everything they have done for us. The overall finished package was wonderful. They even finished ahead of the date required. It all looked just beautiful - just as we wanted it and we could not have asked for better care and service.