Following placement of your order, if you change your mind about your design, the chocolates you have selected or wish to cancel your order, this does not entitle you to a refund. As soon as orders are placed, stock is ordered and design staff are scheduled for your order. We are however happy to make adjustments to accommodate your needs (prior to printing).
If an incorrect/incomplete address is provided and your order cannot be delivered as a result, this does not entitle you to a refund.
Any refunds processed may incur restocking fees and other charges as all products (designs, printing etc) are made to order. Shipping costs are non-refundable.
Refunds typically take up to 2 weeks to reach your account, depending on your financial institution.