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Returns & Refunds Policy

Returns

If you find your products to be damaged, you may return the unopened items within 30 days of delivery for a full refund. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

Refunds

Following placement of your order, if you change your mind about your design, the chocolates you have selected or wish to cancel your order, this does not entitle you to a refund. As soon as orders are placed, stock is ordered and design staff are scheduled for your order. We are however happy to make adjustments to accommodate your needs (prior to printing).

If an incorrect/incomplete address is provided and your order cannot be delivered as a result, this does not entitle you to a refund.

Any refunds processed may incur restocking fees and other charges as all products (designs, printing etc) are made to order. Shipping costs are non-refundable.

Refunds typically take up to 2 weeks to reach your account, depending on your financial institution.